Pika88 is fully committed to protecting the privacy and data security of every member. This document clearly explains how we collect, use, store, and protect your information.
This Privacy Policy applies to all users of the pika88 platform, including our official website and mobile app. By using pika88's services, you agree to how we handle your personal data as described in this document.
Pika88 takes seriously our responsibility to protect the privacy of every individual who uses our platform. We understand that your personal information is a trust placed in us, and we do not take that trust lightly.
This Privacy Policy is drafted in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and international best practices in data management. As a responsible online gaming platform, pika88 ensures that all actions involving members' personal data are carried out with transparency, fairness, and legitimate purpose.
Our primary goals in privacy management are:
We encourage you to read this Privacy Policy in full. If any section is unclear or you have questions, the pika88 support team is available to assist you at any time.
Pika88 collects your personal information through several means — directly from you during account registration, automatically as you use our platform, and through trusted third-party sources in the context of identity verification and fraud prevention.
Below are the types of information we collect and the purposes for collecting them:
| Data Category | Examples of Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, IC number, date of birth, gender | Identity verification, KYC, fraud prevention |
| Contact Information | Email address, phone number, state of residence | Account communications, transaction notifications |
| Financial Information | Bank name, bank account number, transaction history | Deposit and withdrawal processing |
| Usage Data | Gaming history, activity logs, session duration | Service improvement, fraud detection |
| Technical Data | IP address, device type, web browser, operating system | Account security, technical analysis |
| Cookie Data | Session cookies, preference cookies, analytics cookies | User experience, site statistics |
Pika88 does not collect sensitive information such as biometric data, health information, or religious beliefs unless required by law or requested by a competent authority.
The information you provide must be accurate, current and complete. If any of your personal details change, we encourage you to update them promptly through your account settings or by contacting our support team.
Every piece of data we collect has a clear and legitimate purpose. pika88 does not use your data for any purpose unrelated to the provision of safe, high-quality online gaming services.
Your information is used for the following purposes:
Pika88 does not use your personal data to make automated decisions that have a material effect on your rights without human intervention. Every significant decision relating to your account involves review by our team.
Pika88 does not sell, rent, or trade member personal data to any third party for marketing or commercial purposes. This principle is the cornerstone of our privacy policy and cannot be compromised under any circumstances.
However, there are certain situations where pika88 may need to share your data with selected and trusted parties:
All third parties that receive data from pika88 are bound by strict confidentiality agreements and must comply with the data protection standards set by pika88. They are only permitted to use that data for the purposes that have been agreed upon.
If pika88 is involved in any merger, acquisition, or asset sale, member personal data may be transferred as part of that transaction. In such cases, pika88 will notify members in advance and ensure that ongoing privacy protection is maintained.
Pika88 continuously invests in high-grade security infrastructure to ensure that member personal and financial data is protected at all times. Our security approach is layered — meaning that even if one line of defence fails, additional layers remain in place to keep your data safe.
The technologies and security measures we employ:
While pika88 employs comprehensive security measures, no system can guarantee 100% absolute security in the digital world. We therefore encourage you to take precautions on your end as well, such as using a strong password and not sharing your login credentials.
In the event of any data security breach involving your personal information, pika88 is committed to notifying you in a timely manner and taking appropriate remedial action in accordance with applicable legal requirements.
The pika88 platform uses cookies and similar tracking technologies to enhance user experience, ensure the platform functions smoothly and help us understand how members interact with our website and app.
Types of cookies we use:
You can manage cookie settings through your web browser preferences. However, disabling certain types of cookies may affect your experience on the pika88 platform. Session cookies are deleted automatically when you close your browser, while persistent cookies remain until their expiry date or until you delete them manually.
Pika88 does not use cookies to track your activity on other websites unrelated to our platform. Cookies are used solely to enhance the user experience and security within the pika88 ecosystem.
In accordance with Malaysia's Personal Data Protection Act 2010, you as a pika88 member hold certain rights regarding your personal data. pika88 fully respects and facilitates the exercise of these rights.
Your rights as a pika88 member are as follows:
Pika88 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Malaysian law. Retention periods vary depending on the type of data and the relevant legal or business requirements.
When data is no longer needed and there is no legal obligation to retain it, pika88 will delete or anonymise that data using secure and thorough procedures. The data deletion process follows established security standards to ensure the data cannot be recovered.
If you request account termination, pika88 will process the request within 30 business days. Data required to be retained under law will be kept for the prescribed period, while all other data will be deleted or anonymized.
Pika88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or improvements in how we protect your data. Any amendments take effect immediately upon publication on the official pika88 website.
When we make significant changes to this Privacy Policy, we will:
Your continued use of the pika88 platform after any changes to this Privacy Policy are published will be considered your acceptance of those changes. We encourage you to review this page periodically to stay informed of how we are protecting your privacy.
If you have any questions, concerns or requests regarding this Privacy Policy or how pika88 handles your personal data, we invite you to contact us through the available channels. Our data protection team is ready to assist and will respond in a timely manner.
For any formal request relating to your privacy rights — such as data access, correction, or deletion — please clearly state your full name, account number, and the details of your request so we can process it efficiently.
Pika88 is committed to resolving all privacy-related inquiries and complaints within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant authority.
As a pika88 member, you have full rights over your personal data. We make it easy to exercise each of these rights through a straightforward and transparent process.
You have the right to request a copy of the personal data we hold about you at any time through our support channels.
If your data is inaccurate or outdated, you have the right to request an immediate correction at no charge.
You may request the deletion of your personal data in certain circumstances, subject to applicable legal obligations.
You have the right to object to the processing of your data for direct marketing purposes or in certain circumstances permitted by law.
You may request your data in a machine-readable format for transfer to another service provider if needed.
In certain circumstances, you may request that we restrict the processing of your data while a dispute or review is in progress.
Pika88 does not merely comply with privacy laws — we go further to ensure your data is protected to the highest standard we can achieve.
All data transmitted between your device and pika88's servers is protected by 256-bit SSL encryption — the same technology used by leading banking institutions in Malaysia.
Pika88's KYC (Know Your Customer) process is designed to protect your identity from misuse. Every account is thoroughly verified before financial transactions are permitted.
Pika88 strictly does not sell, rent, or trade member personal data to any third party for marketing or commercial purposes under any circumstances.
Our security systems operate around the clock to detect and prevent any unauthorized access or suspicious activity involving member data.
Pika88 operations fully comply with the Malaysian Personal Data Protection Act 2010 (PDPA), ensuring your privacy rights are always upheld in accordance with local law.
Our dedicated team is ready to assist with any queries related to your data privacy. Reach us via live chat or email and we will respond within 24 hours.
Your privacy and security are our priority. Register a pika88 account today and enjoy a safe, fair and entertaining online gaming experience with the Malaysian member community.